XL Pay™ · text alerts

XL Pay bill alerts by text

Businesses that use XL Pay (for example landlords and property managers) can send their customers text messages about their own bills: when a bill is ready, on the due date and if it's past due. Texts are sent by Xperience Levels LLC on the business's behalf.

Program details

  • Program name: XL Pay bill alerts
  • Sent by: Xperience Levels LLC, Scottsdale, Arizona, for businesses that use XL Pay
  • What you get: bill-ready notices and due-date and past-due reminders for your own bills. No marketing.
  • How often: about 3 to 4 messages a month per bill. Message frequency varies.
  • Cost: free from us. Message and data rates may apply.
  • Stop: reply STOP to any message. You'll get one message confirming you won't get more. Reply START or YES to opt back in.
  • Help: reply HELP, email info@xperiencelevels.com or call (480) 418-8171.
  • Consent: opting in is never a condition of paying. Carriers are not liable for delayed or undelivered messages.
  • Privacy: mobile numbers and consent are never sold or shared with third parties for marketing. See the Privacy Policy and the Terms (texting section).

How people opt in

There are two ways. In both, the checkbox starts unchecked, and no reminders are sent until the person replies YES to a confirmation text.

1. On their own bill's pay page

Each customer gets a private link to pay their bill. Under the payment options they can tap "Get reminders for this bill by text", enter their mobile number and tick the box.

XL Pay text opt-in form: mobile number field, an unchecked consent checkbox with the disclosure, and a Text me reminders button
The opt-in form on a bill's pay page (sample business). The box is unchecked until the person ticks it.

2. Added by the business, with permission

When a business adds a customer's mobile number in XL Pay, it must confirm the customer agreed to texts. The customer then gets one confirmation text and must reply YES before any reminder is sent.

Business screen: unchecked checkbox confirming the customer agreed to get texts, explaining they must reply YES
The business's confirmation box (unchecked by default).
Full XL Pay bill pay page for a sample tenant, with the text opt-in form under the payment options
Where the opt-in sits on a full bill page (sample business and tenant).

Sample messages

Confirmation (after opting in)

XL Pay for Sunset Apartments: reply YES to get texts about your Unit 4B payment (about 3–4 a month). Msg & data rates may apply. Reply STOP to opt out, HELP for help.

After replying YES

XL Pay by Xperience Levels: you're opted in to bill alerts (about 3-4 msgs a month). Msg & data rates may apply. Reply HELP for help, STOP to opt out.

Bill ready

Sunset Apartments: your Unit 4B payment of $1,850.00 is due Nov 1. Pay: https://xperiencelevels.com/to/sunset-apartments?l=… Reply STOP to opt out.

Due today

Sunset Apartments: your Unit 4B payment of $1,850.00 is due today. Pay: https://xperiencelevels.com/to/sunset-apartments?l=… Reply STOP to opt out.

Past due

Sunset Apartments: your Unit 4B payment of $1,925.00 is past due (includes a $75.00 late fee). Pay: https://xperiencelevels.com/to/sunset-apartments?l=… Reply STOP to opt out.

HELP reply

XL Pay bill alerts by Xperience Levels. Help: info@xperiencelevels.com or (480) 418-8171. Msg & data rates may apply. Reply STOP to opt out.

Texts are only sent between 8 AM and 9 PM. "Sunset Apartments" is a sample business.